Refund & Returns Policy
At Bagaffairs, we want you to feel completely comfortable shopping with us. If you are not fully satisfied with your order, you may return or exchange it under the conditions outlined below.
Exchange & Return Window
Standard Period
Returns and exchanges are accepted within 14 days of receiving your order.
After 14 Days
After 14 days, returns and exchanges cannot be accepted under any circumstances.
Return & Exchange Conditions
Product Condition
- Handbags must be unused, unworn, and in their original packaging.
- All tags, dust bags, protective covers, and accessories included in the original package must be returned.
- Products must not show signs of wear, scratches, stains, odors, or damage.
Proof of Purchase
- A valid order confirmation email or original receipt is required to process any return or exchange.
Exchanges
- We accept exchanges for the same item in a different color, size, or variation, subject to stock availability.
- If the requested exchange item is not in stock, you may choose either a refund or store credit.
- Exchanges for different items are also allowed, and any difference in price will either be refunded or charged accordingly.
Return Label & Shipping Costs
Prepaid Return Label
A prepaid return label is included with every order for your convenience.
If Bagaffairs is at Fault
If the return is due to our mistake (for example, wrong item shipped, defective, or damaged product), Bagaffairs will cover the full cost of return shipping.
If the Return is by Customer Choice
If the return is due to customer preference (such as change of mind, wrong color, style, or size), customers may still use the prepaid return label. However, the return shipping cost will be deducted from the refund amount.
Returns & Exchanges Not Accepted
We cannot accept returns or exchanges in the following cases:
- Handbags that have been used, worn, or show signs of wear.
- Items that are damaged due to misuse, improper handling, or neglect.
- Final-sale or clearance items marked as non-returnable at the time of purchase.
- Items returned without their original packaging, tags, or included accessories.
Refund Details
Refund Method
Refunds are issued to the original method of payment used for the purchase.
Processing Timeline
Once the returned product is received and inspected, the refund will be processed. The confirmation will be sent by email. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
Deductions
If applicable, return shipping fees will be deducted from the refund for customer-choice returns.
Restocking Fee
No restocking fees apply.
Exchange Process
- Contact us at info@bagaffairs.shop with your order number and the item you would like to exchange for.
- Repack the handbag securely with all original packaging, tags, and accessories.
- Attach and use the prepaid return label provided in your order.
- Drop off the package at the carrier listed on your return label.
- Once we receive and inspect your return, we will ship your requested exchange (subject to availability).
Step-by-Step Return Instructions
- Place the unused handbag with all accessories, dust bag, and tags inside the original packaging.
- Attach the prepaid return label included in your shipment.
- Drop the package off at the carrier location specified on the label.
- Once the package has been inspected, you will receive an email confirmation regarding your refund or exchange.
Contact Information
If you have any questions or concerns about returns or exchanges, please reach out to us:
Business Name: Bagaffairs
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT-05:00)
Business Mail: info@bagaffairs.shop
Business Address: 2929 Paisley Meadow Dr, League City, TX 77573, USA