FAQs

Welcome to Bagaffairs’ Frequently Asked Questions page. Our goal is to make your shopping experience smooth and worry-free by giving you clear answers about our products, orders, delivery, returns, refunds, and exchanges. If you still have questions after going through this page, our support team is always ready to assist you.

Products & Business Information

What products does Bagaffairs offer?
Bagaffairs specializes in handbags. Our collection includes everyday carry bags, work bags, and special occasion pieces designed with a balance of style, practicality, and long-lasting use.

Where is Bagaffairs located?
Our business address is:
2929 Paisley Meadow Dr, League City, TX 77573, USA

All orders are processed and shipped from within the United States.

What are your customer service hours?
We are available Monday to Friday, from 9:00 AM to 5:00 PM (GMT-05:00). Inquiries sent outside business hours are replied to on the next working day.

Shipping & Delivery

Do you deliver outside the U.S.?
Currently, we only ship within the United States. If this changes in the future, our shipping policy will be updated.

What is the shipping fee?
We charge a flat $20 shipping rate for all U.S. orders, regardless of weight or quantity.

How soon will I get my order?

  • Processing Time: 1–2 business days to confirm and pack your order.
  • Shipping Time: 3–7 business days depending on your location.
  • Total Estimated Delivery: Around 4–9 business days from the date of purchase.

Can I track my order?
Yes. Once your package is shipped, you will receive an email with a tracking link. Tracking details typically update within 24 hours after dispatch.

What if tracking says “delivered” but I haven’t received my package?

  • Check around your property and with neighbors.
  • Confirm that your shipping address in the order confirmation is correct.
  • If your package is still missing, contact us at info@bagaffairs.shop.
    Please note: If the carrier confirms delivery to the correct address, Bagaffairs is not responsible for theft or loss after delivery.

Do you ship to P.O. boxes or military addresses?
Currently, we do not ship to P.O. boxes, APO, or FPO addresses.

Do holidays affect delivery?
During busy holiday seasons, deliveries may take slightly longer due to high demand and carrier delays. We recommend placing orders early.

Returns, Refunds & Exchanges

How do returns work?

  • Returns are accepted within 14 days of delivery.
  • Items must be unused, unworn, and in their original packaging.
  • All tags, dust bags, and accessories must be included.
  • Proof of purchase (order confirmation or receipt) is required.

Do you accept exchanges?
Yes, we accept exchanges.

  • You may exchange your handbag for the same style in a different color or size, subject to stock availability.
  • If the requested exchange is unavailable, you may opt for a refund or store credit.
  • Price differences (if any) will be refunded or charged accordingly.

What if my handbag arrives damaged?

  • Contact us within 48 hours of delivery.
  • Provide clear photos of the damage and packaging.
  • We will arrange a replacement or refund at no cost to you.

What if I get the wrong item or color?

  • Contact us immediately with photos of the incorrect product.
  • We will cover return shipping and send the correct product or issue a refund.

When will I get my refund?

  • Refunds are processed within 7 business days after we receive and inspect the returned item.
  • Refunds are issued to the original payment method used for the purchase.
  • Your bank or payment provider may take additional time to reflect the refund.
  • Shipping charges are non-refundable unless the return is due to Bagaffairs’ error.

Which returns are not accepted?
We cannot accept returns for:

  • Items that are used, worn, or damaged due to misuse.
  • Clearance or final-sale items marked as non-refundable.
  • Items missing original packaging, tags, or accessories.
  • Unauthorized returns not pre-approved by our support team.

Orders & Payments

Can I change or cancel my order?
Orders may be changed or canceled within 12 hours of placing them. After this period, processing begins and changes are not possible.

Which payment options do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express) and PayPal.

Is my payment information secure?
Yes. We use SSL encryption and secure payment gateways. Your payment details are never stored on our servers.

Do you charge sales tax?
Sales tax is applied where required by law and will be displayed at checkout.

Additional Information

What if my order is delayed or lost?
If tracking shows no movement beyond the maximum shipping window (9 business days), contact us so we can investigate and resolve the issue.

Do you provide a size guide?
Not applicable for handbags. Each Bagaffairs’ handbag is medium-sized, with dimensions listed on the product page.

What materials are used in your bags?
Material details are listed on each product page. Bagaffairs focuses on durable, practical, and stylish designs.

Do you offer bulk purchases or custom designs?
Currently, we do not offer bulk discounts or custom handbag designs.

Are there any hidden charges?
No. Apart from shipping and applicable taxes, there are no extra charges.

Contact Information

Business Name: Bagaffairs
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT-05:00)
Chat Support: 24/7
Business Mail: info@bagaffairs.shop 
Business Address: 2929 Paisley Meadow Dr, League City, TX 77573, USA